Shipping Policy

Shipping Policy

Last Updated: 02/03/2024

1. Processing Time: Orders are typically processed and shipped within 1-3 business days after payment is received. During high-volume periods or promotions, processing times may be slightly extended. You will receive an email confirmation with tracking information once your order has been shipped.
2. International Shipping: At this time, we only offer shipping solutions within the United States. International shipping options will be updated at a later date.
3. Shipping Delays: While we strive to meet our shipping commitments, unforeseen circumstances such as weather, natural disasters, or carrier delays may impact delivery times. We appreciate your understanding in such situations.
4. Order Tracking: Once your order has shipped, you will receive an email with a tracking number. You can track your order's progress through using the carrier's tracking portal.
5. Undeliverable Packages: If a package is deemed undeliverable due to an incorrect address provided by the customer, refusal of delivery, or failure to pick up from the carrier, the customer will be responsible for any return shipping fees and may incur additional charges for reshipment.
6. Lost or Stolen Packages: Biosystems Therapeutics is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier and our customer support team promptly.

Refund Policy for Biosystems Therapeutics

Last Updated: 07/06/2024

Thank you for choosing Biosystems Therapeutics for your supplement needs. Please read our Refund Policy carefully before making a purchase. By placing an order on https://biosystemstherapeutics.com , you agree to the terms outlined below.

1. All Sales Are Final

All sales made through our website are final. We do not offer refunds, returns, or exchanges for any products purchased due to potential safety risks of returning or repurposing an ingestible product.

2. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team at info@biosystemstherapeutics.com within five calendar days of receiving the order. We will work with you to resolve the issue promptly.

3. Exceptions

In the event of special circumstances, Biosystems Therapeutics reserves the right to assess and determine, at our discretion, cases that warrant a refund or credit. Such situations may include errors on our part, product recalls, or other circumstances where a refund is deemed appropriate. It is our aim to offer only the best service to our customers, so we will make best efforts to assure all cases are addressed with thoughtful intention.

4. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at info@biosystemstherapeutics.com

5. Changes to the Refund Policy

Biosystems Therapeutics reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.